Our Privacy Policy

This privacy policy sets out how Ellan uses and protects any information that you give us when you use this website.

Ellan is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Ellan may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 21st of March 2011.

What we collect

We may collect the following information:

• Your name
• contact information including email address
• demographic information such as postcode
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We use the information we gather for the sole purpose of providing and fulfilling our online shopping service to you.
Your address information is used for the delivery of our goods and services to you.

Where you provide an email and password for the purpose of creating an online account with us, this account exists for the sole purpose of allowing us to complete and fulfill your orders with us, and for allowing you to have a record of your activity on our website.

No information that you supply to us is used for the purposes of marketing through a third party.
We do not share information with other vendors or marketing agencies or similar, neither is it our intention to do so.

We do NOT collect, store or otherwise  record Credit Card or Debit Card information from any of our customers.
Any information you enter relating to credit/debit card payment information is processed by a third party vendor e.g. Paypal.
For the purposes of facilitating your payment, we may transmit your name and address information, securely , to our payment facilitator for the purpose of collecting your payment.

Security of Your Information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Cookies allow our web applications to respond to you as an individual. Our web application can tailor its operations to your needs and is used to store for example, the contents of your shopping bag on our website.

Overall, cookies help us provide you with a better , more secure and higher functioning website. A cookie in no way gives us access to your computer or any information about you.
The cookies used by our website are used for the sole purpose of facilitating your use of our web applications.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please note that disabling cookies may prevent you from taking full advantage of our website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Through your customer account pages, you are able to keep your personal information accurate and up to date.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

More Information About Our Privacy Policy

For any further information you may require about the use of your information on our website, please do not hesitate to Contact Us.